Understanding the US Emergency System (911 and Campus Security)
You don't have to figure this out alone, the team at Studentbuddy is here to support you every step of the way.
Knowing exactly when and how to use 911 versus other resources removes hesitation in a genuine emergency and prevents unnecessary use of emergency resources for non-urgent matters.
When to call 911
Any genuine emergency, a life-threatening medical situation, a fire, an immediate safety threat, or a crime in progress, warrants a 911 call. Operators will ask which service you need (police, fire, or medical) and dispatch accordingly.
What to expect on a 911 call
Stay calm, clearly state your location (a specific building and room number on campus if possible) and the nature of the emergency, the operator will guide you through next steps and keep you on the line if needed until help arrives.
Campus security's separate, non-emergency line
For non-urgent safety concerns, a suspicious person, a lockout, a request for a safety escort, use your campus security department's specific non-emergency number rather than 911, which should be reserved for genuine emergencies.
Save both numbers now
Add both 911 and your campus security's non-emergency number to your phone before you need them, trying to look them up during an actual emergency wastes valuable time.
Get your campus's specific safety and emergency numbers.
Talk to a Study Abroad Advisor →FAQs
Is 911 free to call from any phone?
Yes, 911 is free to call from any phone, including cell phones without an active plan, in genuine emergencies.
What's the difference between 911 and campus security's number?
911 is for genuine emergencies (police, fire, medical); campus security's non-emergency line handles other safety concerns like escorts or suspicious activity reports.
What information should I be ready to give on a 911 call?
Your specific location (building and room number if on campus) and the nature of the emergency, stay on the line for further instructions.
Should I save these numbers before an emergency happens?
Yes, add both 911 and your campus security's non-emergency number to your phone in advance, so you're not searching for them during an actual emergency.
